Love Island 2024 Voting FAQ's
Love Island Vote, Series 11, 2024
Frequently Asked Questions
1. How can I vote?You can vote by going to the 'Vote' tab in the app and tapping the Vote Now button which will then take you to the online vote. Or type itv.com/vote in a web browser. For the best experience we advise doing this on your mobile phone but you can also use a tablet or computer.
The first time you want to place a vote, you will need to verify your mobile number (even if you are using a tablet or computer). To do this, click/tap ‘verify your mobile’, and enter your UK mobile number. Once you receive the passcode (you will receive this via a free text message), enter it on the website. When a vote is open it will automatically appear on the website.
2. I haven’t received my passcode?
Please ensure you have typed your UK mobile number in correctly. It may take a few minutes to receive your passcode. Your passcode comes as a free text message so check you have a good network signal.
3. I can’t see any votes / I have votes but cannot cast them. Why?
There are 5 main reasons why you may be unable to cast your vote:
a. The vote is closed. Full details of when you may cast your vote will be announced in-show. You will only be able to vote whilst the voting period is open. It is not possible to cast your vote at any other time.
b. You do not have a strong enough wifi or 3G/4G/5G signal
You will need a strong, constant wifi or 3G/4G/5G signal to go through the voting process, otherwise you may experience error messages. We don’t recommend voting whilst on the move as your signal strength may vary.
c. There has been a technical error
In the unlikely case that a technical error occurs then an information message should appear. If there is no obvious reason for the error, email itvihelp@itv.com.
d. You have used up your votes
Each mobile number will receive 1 vote per voting event (at the discretion of the producers - final number to be indicated in the Programmes).
e. There is a high demand on the website
At the start of a vote, lots of people will be trying to vote at once so you may get an error message such as ‘Vote error - Due to high demand, your vote could not be processed at this time. Please wait a few seconds and try again.' You should be able to vote if you wait a moment. Note that this is a general message and it is impossible for votes for different Islanders to be treated differently.
4. How many free votes will I get?
Each mobile number that you log in with will receive one vote per voting event. A voting event is classed as one complete vote.
5. Can I use my votes in other ITV programmes?
No. Votes can only be used for the 2024 series of Love Island.
6. Can I ‘rollover’ votes during the series?
No. You can only use votes for that particular voting event. Votes for a new voting event will appear on the website the next time voting opens.
7. Can I move my votes between devices/onto a new device?
You can cast up to 1 vote per mobile phone number for each voting event.
8. Why are vote images and text display distorted or misshapen on my mobile device?
You may need to adjust your font size or screen size.
To adjust this on Android, go to Settings > Display > Font and screen zoom, and lower the screen zoom and font size. This will allow more of the images and text to be displayed on screen.
To adjust this on iOS, click on the ‘AA’ symbol, which should appear in the URL address bar. Lower the screen zoom by tapping on the smaller A on the left hand side.
9. How much does it cost to vote on the website?
Voting via the website is free but data charges may apply.
10. Why can’t I unlock my votes?
You may be required to view an advert to unlock further votes. Some ad blockers will prevent this from being displayed. If you are having trouble viewing the advert, please check you have paused or disabled your ad blocker on your device.
11. Can I vote using a screen reader?
Yes you can use a screen reader on all devices. In order to vote, go straight to the voting website at itv.com/vote.