I'm a Celebrity... Get Me Out Of Here 2024 - FAQ's
I’m a Celebrity, Get Me Out of Here 2024 Vote
Frequently Asked Questions
Where we refer to ‘IACGMOOH’ in these FAQS, this stands for ‘I’m a Celebrity Get Me Out of Here’.
AGE REGISTRATION
1. Why do I get asked my age when I download the app/when I register to vote?
You are asked your age so we can provide appropriate promotional material. This won't affect your ability to vote via the app.
VOTING VIA THE APP
2. How can I vote via the IACGMOOH app? To vote via the app, download the current version of the app available from the App Store or Google Play Store. The app is compatible with iOS 14+ and Android 8. Downloading the app is free (but data charges may apply).
You can vote by going to the 'Vote' tab in the app and tapping the Vote Now button, which will then take you to the ITV Vote website. Or type itv.com/vote in a web browser. For the best experience we advise doing this on your mobile phone but you can also use a tablet or computer.
The first time you want to place a vote, you will need to verify your mobile number (even if you are using a tablet or computer). To do this, click/tap ‘Log In’, and enter your UK mobile number. Once you receive the passcode (you will receive this via a free text message), enter it on the website and click/tap 'Verify Your Mobile'. You will then be asked to create a memorable passcode to use each time you log in. When a vote is open it will automatically appear on the website. Your device will remain registered and logged in to the website unless you log out or delete cookies on your device. If you log out or delete the cookies on your device, you will have to log in to the vote website by using your memorable passcode.
3. I haven’t received my passcode?
Please ensure you have typed your UK mobile number in correctly. It may take a few minutes to receive your passcode. Your passcode comes as a free text message so check you have a good network signal.
4. Can I vote using a screen reader?
Yes you can if voting using a tablet or computer (as opposed to a mobile device). In order to vote, go straight to the voting website at itv.com/vote.
5. I can’t see any votes / I have votes but cannot cast them. Why?
There are 5 main reasons why you may be unable to cast your vote:
a. The vote is closed. Full details of when you may cast your vote will be announced in-show. You will only be able to vote whilst the voting period is open. It is not possible to cast your vote at any other time.
b. You do not have a strong enough wifi or 3G/4G/5G signal. You will need a strong, constant wifi or 3G/4G/5G signal to go through the voting process, otherwise you may experience error messages. We don’t recommend voting whilst on the move as your signal strength may vary.
c. There has been a technical error. In the unlikely case that a technical error occurs then an information message should appear on the vote website. If there is no obvious reason for the error, email itvihelp@itv.com.
d. You have used up your votes. Each device will receive either 1 or 5 votes per voting event (this is indicated in the Programme). If, for example, you cast all five votes after voting opens, you will not be able to cast another vote for that same voting event.
e. There is a high demand on the website. At the start of a vote, lots of people will be trying to vote at once so you may get an error message such as ‘Vote error - Due to high demand, your vote could not be processed at this time. Please wait a few seconds and try again.' Please wait a moment and try voting again. Note that this is a general message and it is impossible for app votes for different celebrities to be treated differently.
6. How many free votes will I get?
Each mobile number that you log in with will receive up to five votes per voting event (this is indicated in the programme). A voting event is classed as one complete vote. You will first receive one free vote. After you have cast your first vote you may see a short advert, then you will be asked to tap your screen when prompted. You will then receive a further four free votes, giving you a total of five votes.
7. Can I use my votes in other programmes?
No. Votes can only be used for the 2024 series of I’m a Celebrity.
8. Can I ‘rollover’ votes during the series?
No. You can only use votes for that particular voting event. Votes for a new voting event will appear in your app the next time voting opens.
9. Can I move my votes between devices/onto a new device?
Some voting events will allow you 5 votes per mobile number. You may log in to the ITV vote website using the same mobile number on any device and use any remaining votes.
10. Why are vote images and text display distorted or misshapen on my mobile device?
You may need to adjust your font size or screen size.
a. To adjust this on Android, go to Settings > Display > Font and screen zoom, and lower the screen zoom and font size. This will allow more of the images and text to be displayed on screen.
b. To adjust this on iOS, click on the ‘AA’ symbol, which should appear in the URL address bar. Lower the screen zoom by tapping on the smaller A on the left hand side.
11. Why can’t I unlock my votes?
You may be required to view an advert to unlock further votes. Some ad blockers will prevent this from being displayed. If you are having trouble viewing the advert, please check you have paused or disabled your ad blocker on your device.
12. Why can’t I vote using my MSDC?
Voting via MSDC and PRTS is not available for IACGMOOH 2024. All voting will be completed via the App.
13. Why can’t I vote by text?
We can’t include text voting on IACGMOOH because there is the risk of potential delays within the mobile text networks at busy times and this could result in text votes not being received within the period when the vote is open and so they would not be counted but you would still be charged.
My question isn’t answered here, where can I get further assistance?
If your question is about voting, you can email Interactive Support at itvihelp@itv.com.
If your query is not about voting, please contact ITV Customer & Viewer Services here.