How to make a consumer complaint and get the results you want
You've got to be meticulous and thorough - I'm afraid it is a lot of effort
It's not considered a typically British thing to do but more and more of us now seem to be plucking up the courage to complain.
According to a new survey - complaints about bad service rose by three million last year - with the biggest offenders being retail, telecom and energy firms.
Jasper Griegson, who describes himself as a professional complainer, has advice on complaining successfully.
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