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6 hour train delay

First Great Western has launched an investigation after hundreds of passengers were left stranded on a Penzance to London Paddington train for almost six hours on Sunday.

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Full refunds offered after train delay

First Great Western has apologised ad offered full refunds after hundreds of passengers were left stranded on a broken-down train for almost six hours.

I'm really sorry for the significant delay experienced by our customers on the 11am train from Penzance to London Paddington this afternoon. A delay of this magnitude is unacceptable and a full investigation will be carried out following today's train failure. The train suffered a fractured air pipe, which automatically applied the brakes as a safety measure.

– Sue Evans, First Great Western spokeswoman

The train eventually arrived at Paddington at around 10.15pm - five hours and 40 minutes after its expected arrival time.

Our priority was to make sure our customers were looked after on the train and to get them moving as soon as we could. After extensive work to the train to get it moving, customers were met at Reading and London Paddington to make sure they could get to where they needed to go. We have already spoken to many customers but would urge everyone on the train to send us their details so that full refunds can be given in recognition of the poor service.

– Sue Evans, First Great Western spokeswoman
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6 hour train delay

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