West householders advised to continue using potentially hazardous tumble driers

ITV News can reveal hundreds of people in the West are still waiting for their potentially life-threatening tumble dryers to be repaired by manufacturers. Despite being highlighted as 'potentially dangerous' - owners of faulty Hotpoint, Creda and Indesit machines are still waiting for engineers to inspect and repair their devices

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Devon's woman's battle over potentially hazardous tumble drier

Mel Seage has been battling with suppliers over her tumble drier Credit: ITV West Country

A woman from Barnstaple whose tumble drier caught fire is battling with suppliers who gave her a replacement which is now on a recall list. After Mel Seage's Indesit model was damaged she was given a Hotpoint. But she hasn't used it for three months since the company issued a warning about the way some of its products following reports machines catching fire.

Mel says she has been offered an upgrade at a price of £100. She says she's been spending up to three hours at a time trying to get through to customer services on the phone. With a young family, she's been forced to hang wet clothes around her home.

"I know our engineers. I know they're committed everyday to doing the right thing. I believe that not only are these products safe but I believe our consumers will be smart in following the guidelines, being in the home, being awake and removing the lint after every use. If they do that I believe the products are safe."

– Jeff Noel, Whirlpool Corporation (Hotpoint parent company)

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