Disabled passenger receives apology for 'degrading experience'

Carla Riley-Wood relies on crutches to get around after losing her leg to cancer Credit: ITV News

A disabled woman from Plymouth has received an apology from the Managing Director of a bus company after a completely "degrading experience".

Carla Riley-Wood lost her leg after being diagnosed with cancer at the age of seven and now uses a combination of a motorised wheelchair and crutches to get around.

Cara says a recent journey on board a Citybus turned into a nightmare when the bus driver failed to help:

Richard Stevens, Managing Director of Plymouth Citybus, told ITV News that he was "gutted" about the incident and pledged to learn from the mistakes: