Forty per cent of Welsh NHS complaints missed their targets last year

Official figures show Welsh health boards received a combined 5,861 complaints over a 12-month period, less than 3,000 of these were dealt with during the 30-day target.

On average nearly half (45%) of complaints received by health boards were not dealt with within 30 days.

Among them, Cwm Taf recorded the worst response rate with 74.5% of complaints not dealt with in 30 working days, while Aneurin Bevan recorded the highest number (482) of complaints not meeting target.

Abertawe Bro Morgannwg received the most complaints (1,249) of which 38% (478) were handled within deadline.

The Public Service Ombudsman for Wales's annual report recently found that the number of health-related complaints in Wales have seen an eight per cent year-on-year rise.