Dublin Airport ‘cannot guarantee chaotic scenes will not happen again’

Minister for Transport Eamon Ryan says the operators of Dublin Airport have told him they cannot guarantee that chaotic weekend scenes will not happen again.

On Sunday more than 1,000 passengers missed their flights and long queues formed for people to drop off bags and pass through security checks.

After a meeting with Dublin Airport Authority (DAA) Mr Ryan said the scenes were not acceptable and could not be tolerated.

He said “They said they cannot guarantee, but what we said is you have to do everything in your power, the Government will do everything to support, so we don’t see those scenes again.

“It can’t continue. You have to provide a proper service to the public, you can’t have someone having to queue for two or three hours and then not be able to get a flight.

“It is just not acceptable and it cannot be tolerated.

“The airport has to manage its operations so it doesn’t occur.”

• WATCH: Marc Mallet reports from Dublin Airport:

At Leaders’ Questions on Tuesday, Sinn Fein leader Mary Lou McDonald said DAA had “grossly misjudged” the numbers of staff required to deal with tens of thousands of people travelling through the airport this summer.

“The Government’s failure to plan for the recovery of Ireland’s tourism sector has come home to roost in a very catastrophic fashion,” she added, raising issues with delays in passport applications, the high cost of hotel rooms, and long queues at Dublin Airport at the weekend.

People Before Profit’s Richard Boyd Barrett said that long queues at the airport were partly caused by “rubbishy flexible contracts” for DAA workers.

“They can’t even plan, they won’t even know what hours they will have or what income they will have a week later. Is it any wonder they have difficulty recruiting people?”

Mr Boyd Barrett said earlier on Tuesday: “Even though the DAA are now re-recruiting people, they’re recruiting them on these 20 hours guaranteed and 20 hours flexi-contracts, which means that on a week-to-week basis workers don’t know will they be working a 12-hour shift or a four-hour shift.

“They’re trying to increase and reduce staff numbers and it leads, inevitably, to the sort of chaos we’re seeing where there’s chronic understaffing of the airport because the DAA do not want to treat their security and other workers with the respect they deserve to give them a proper contract, decent pay and decent conditions.”

Minister for Public Expenditure Michael McGrath said it was important for Irish citizens, and Ireland’s reputation as an island nation, that airports are “well resourced”.

“It’s just not fair. It’s not fair to the members of the public who rely on the services of the airport to go about their business, to travel abroad, to see loved ones, to return home after a trip to Ireland, or to go on business abroad.”

He acknowledged that the issue of long queues and staffing issues at Dublin Airport was first raised in March, when the Government intervened, but added that “for the great bulk of that period of time, the issues were addressed”.

“The recovery of aviation has exceeded the expectations of the majority of commentators and I think it has exceeded the DAA’s own expectations, to be frank.

“I think that is why in recent weeks they – as manifested and crystallised at the weekend in such a terrible way – did not have the level of staffing and resources that they actually needed.”

Mr McGrath told the Dail that the DAA is in the middle of a “very significant recruitment campaign which has attracted a lot of interest”, with around 5,000 applications since the beginning of March.

Labour leader Ivana Bacik raised concerns about work conditions, including low pay, for staff at Dublin Airport, which she said was a contributory factor behind long queues.

She said this issue was not “unpredictable”.

“Airlines sold flights, it was really predictable how many people would be flying out of Dublin Airport at the weekend just gone.”

Following a meeting with Government on Tuesday, the DAA said it had outlined its plans on how to manage passenger queues at the airport over the June Bank Holiday weekend and during the summer, which will be communicated in the next 24 hours.

The numbers of passengers using Dublin Airport over the bank holiday weekend is expected to increase significantly compared with previous weekends.

DAA chief executive Dalton Philips met Mr Ryan and the minister of state with responsibility for international transport, Hildegarde Naughton, and their officials on Tuesday morning.

The DAA said in a statement that it had sought to reassure ministers on Tuesday morning about their plan to increase the number of security lanes open at peak times.

The authority also updated the ministers on how the airport intends to compensate more than 1,000 passengers who missed flights last weekend, and said they would “engage” on a daily basis with the Government.

Mr McGrath said the Government expressed a “deep frustration and unhappiness” about the long queues at the weekend at the meeting on Monday.

At Tuesday’s meeting, the DAA was asked to put forward an operational plan “so that we do not see scenes like this again”.

He said Mr Ryan and Ms Naughton had asked for the details of the DAA’s operational plan for the weekend to be discussed when the DAA appears before the Oireachtas Transport Committee on Wednesday.

Want a quick and expert briefing on the biggest news stories? Listen to our latest podcasts to find out What You Need To Know.