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British Airways resumes full flight schedule

British Airways has said it will operate a full flight schedule from both Heathrow and Gatwick airports on Tuesday, the first time it has done so in days after a global IT crash caused hundreds of flights to be cancelled and delayed.

However, the airline admitted a "significant number of customers" are still without their luggage following the disruption which began on Saturday. Here is the latest:

  • The global glitch on Saturday affected 75,000 passengers worldwide
  • Many passengers missed flights or their planes were grounded
  • In addition to delays, some passengers reported the airline had also lost their luggage
  • Experts predict compensation costs could top £100 million
  • Computer blackout blamed on "power supply issue" and is not thought to be the result of a cyber attack
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BA passengers now facing missing baggage ordeal

Some passengers have had their Bank Holiday breaks ruined by the glitch. Credit: PA

British Airways passengers already facing delays after a computer glitch are also being hit with missing baggage issues.

One man caught up in the ordeal, which grounded scores of flights on Saturday, said the airline had lost his and dozens of other passengers' bags.

Terry Page said on arrival at Terminal 5 he and "about 50" others were told BA did not know where the bags were - and were hoping they would receive them on Monday.

"They said nothing," Mr Page claimed. "It's affected so many people.

"An 80-year-old lady was standing around waiting for announcements, et cetera - and she fell over.

"We helped her up and she said 'I'm just so tired'.

"There was a lady with her baby stranded, it was awful. It's been a terrible, terrible day."

Musician Charles Trippy, bassist with US rock band We The Kings, complained to BA via Twitter that his instrument was missing.

The band are on the bill at the Slam Dunk Music Festival, which has shows in Leeds on Sunday and Hatfield on Monday.

Trippy tweeted: "Dear @British_Airways please find my bass. It's getting frustrating that you don't know where it is. I kinda need it for work. No big deal".

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British Airways resumes full flight schedule

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