Flagship Universal Credit in 'disarray' study finds

A study has found that Universal Credit, one of the Government's flagship policies, is in "disarray", suffering from a lack of staff, poor training and inadequate IT.

A survey of around 400 members of the Public and Commercial Services (PCS) union showed that 90% believed expensive IT systems dealing with the benefit were less than adequate. Almost three quarters said working conditions were worse than in their previous role and four in five said the training was less than adequate to prepare them for working on the scheme.