Lib Dems 'recognise failings' in handling complaints

The Liberal Democrats have worked hard in the last 18 months to fundamentally change the way our party treats these matters.

We asked Helena Morrissey to review our party’s culture and practices and her report helped us to recognise our failings and set about correcting them.

We have changed our rules and codes of conduct at every level, from grassroots members to parliamentarians so that everyone involved in the party is aware of their rights and responsibilities.

We have changed how complaints are reported and addressed, and we have appointed a Pastoral Care Officer to help and advise those making a complaint.

No one should ever have to feel that their concerns are being dismissed or ignored and I am clear that the Liberal Democrats should become the ‘gold standard’ for how voluntary organisations treat their members and staff.