Lenders told to 'get creative' as loan complaints rise
Mortgage and secure loan complaints have risen to a record level in the last financial year, with lending companies told to "get creative" in ways to help borrowers.
Figures from the financial ombudsman service showed there were 13,659 complaints in the 2013/14 period, up 6% from the year before.
The ombudsman said complaints centred on problems related to financial difficulties, making ends meet, meeting payment plans and debts.
It added that it had told lenders they were expected to "get creative" in helping people get back on track with their finances, especially before payments are missed, but there was "still more they can - and should - do to help", it added.