'Positive' meeting between insurers and ministers

We had a positive and constructive meeting with the insurance industry on the steps that they are taking to get people back on their feet as quickly as possible after the flooding.

We were reassured that they have already put in place a range of measures to look after their customers, and we have agreed with them further steps to help the recovery process including providing a team of experts to advise on delivering the new repair and renew grants and a commitment to reviewing the cost of 24 hour flood helplines. We will continue to meet on a monthly basis to ensure an effective, coordinated response.

Insurers assured Ministers the situation is under control and that customers have been helped speedily and effectively since the flooding and bad weather began in December. They emphasised the long recovery process ahead and their commitment to helping customers through this difficult time.