Ofgem: Energy companies obliged to get homes back on

Energy companies are obliged to do what they reasonably can to get people back on as soon as possible and engineers are working in difficult circumstances to restore power to customers.

These obligations are backed by strong regulatory incentives put in place by Ofgem on the companies to maintain service levels and restore supplies, these include loss of revenues and awarding compensation payments to customers off supply.

There are also well established industry processes in place in event of severe weather and loss of supplies to share engineering resources and expertise across the network to help with supply restoration in the areas affected.

The priority for the energy companies is to reconnect remaining customers and we are monitoring progress with this. In due course it will also be necessary to review events and ensure any further lessons that need to be are learnt.