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Energy firms 'faster switching'

Energy minister Ed Davey has set out new measures the government claims will give consumers more control, including making it possible to switch suppliers within 24 hours.

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Energy bills: Citizens Advice calls for 'personal shopping'

The Citizens Advice service says it has seen a 63 per cent increase in the number of people looking at its online advice pages since energy price rises were announced this month.

It anticipates over 60,000 people will have sought energy advice from its website during October.

The Government’s announcements today will make switching faster, but it also needs to be easier.

We want to see a personal shopping service for energy customers. Using energy data, customers could ask switching sites to compare their bills and find the cheapest deal.

This avoids not only the lengthy process that the Government is trying to tackle with 24-hour switching but also the confusion surrounding complicated bills and tariffs that too often deters customers from tackling their high bills.

– Citizens Advice spokesperson
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Energy firms 'faster switching'

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