npower: 'This is not a decision taken lightly'

I know that any increases to household bills are always unwelcome, and this is not a decision that we have taken lightly.

We will continue to take steps where we can to reduce the impact of the external influences on energy bills.

We only aim to make around 5 pence in every pound (5%) in our retail business which we feel is a fair return for delivering reliable energy to consumers and for the risks that we bear.