Waterstones 'investigating how to remove titles'

As with other bookselling websites, Waterstones takes a feed from central databases of book publications, notably Nielsen. Any of these titles can then be ordered by a customer. We do not stock in our shops or in our warehouses for internet supply any of these titles and we have never had any ordered from us in the past.

Now that we are aware of the theoretical ability of a customer to order such titles by fact of their listing by Nielsen, we will investigate with them how this might be avoided.