Thames Water has written to the industry regulator Ofwat to ask permission to charge customers an addition one-off fee of about £29 per household. The firm, which made £150m profit last year, has blamed "unquantifiable" costs.
Plans for Thames Water to charge their customers a one-off surcharge of approximately £29 have been greeted with anger on social media site Twitter.
Britain's biggest water company appeals to the water regulator to be allowed to charge its customers an extra £29 on top of their bills.
Thames Water made profits of £150m last year, and gave shareholders £92m - so why is it wanting to charge customers an extra £30?