Troll victim 'pleased' Twitter taking abuse seriously

While I'm pleased they're listening, it's taken Twitter a week to come up with this.

Twitter's 'report abuse' button on the iPhone application goes through to the old reporting form - what we're looking for is an overhaul of the system which sits behind the button.

The current process is lengthy, complicated and impossible to use if you're under sustained attack like I have been.

Right now, all the emphasis is on the victim, often under intense pressure, to report rather than for Twitter to track down the perpetrator and stop them.

I am, of course, pleased that they are taking on new staff. The hard facts are that this will take time, investment and properly trained and paid staff - but it's crucial they get this right.