Mid Staffs NHS: Dummy incident 'exceptional'

We have a zero tolerance approach to poor patient care and we take immediate, appropriate action as soon as we know about any potential serious incidents which happen in our hospitals. We are proud that our staff now feel confident to report any incidents which happen.

One of our recent incidents involved a dummy that was found taped onto a baby’s face. Fortunately, the baby was unharmed.

We cannot emphasise strongly enough that this incident is exceptional and apologise again to the family. We want other hospitals to learn from this incident so that we can be sure that it does not happen to any other baby.