GMC chief: 'We need to learn' from complaints rise

Today there will be something like a million interactions between general practice and patients - so you are talking about a very small number relative to the huge number of interactions that there are every day.

It doesn't mean that we should ignore this number of complaints.

We need to learn from it and learn, for example, what areas or what stages of a doctor's career they may be more vulnerable to complaints and where additional support can be given in order for doctors to provide better care.