Hester gives up RBS bonus
Stephen Hester, the boss of Royal Bank of Scotland, has said he will not take his bonus this year after IT problems left thousands of customers struggling
NatWest commissions independent audit after access problems
NatWest has commissioned an independent audit to determine what went wrong when thousands of customers were left unable to access cash earlier this month.
In an email to customers, the RBS-owned bank said:
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RBS apologise - but patience has run out
The bank said "We appreciate the patience that has been displayed".... let me inform them, that patience has run out.
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RBS boss on NatWest problems: 'A corner has been turned'
The chief executive of NatWest's owner RBS, has said that "a corner has been turned" as it deals with the fallout of an IT meltdown.
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NatWest guide: What to do if you're affected
NatWest customers faced further chaos today almost a week after the bank's computer glitch. But what should you do if you're affected?