Citizens Advice found the loyalty penalty is disproportionately paid by consumers such as older people and those with mental health issues.

Loyal customers 'overcharged £4bn' by utility providers

Many locals provided examples of how they use Citizens Advice Cornwall and the positive impact the service has had on them. 

Funding secured for Citizens Advice Cornwall

Cornwall Council is set to decide on the funding it offers to the service next year.

Citizens Advice Exeter is spreading the word about scams to help stop more people across Exeter from being conned online.

Charities are increasingly being called upon to help families desperate for help.


Citizens Advice in Newcastle have released tips for getting your finances in order this January.

The highest number of complaints last year, came from used car owners who bought from independent dealers, new figures have shown.

Citizens Advice in Wales says rising costs are putting extra pressure on households already feeling the pinch.