Npower 'most complained-about energy provider'

Beleaguered energy supplier Npower said it was "making good progress" getting to the root cause of problems with its new billing system, despite accusations this lead to the dubious title of "most complained about energy provider".

Roger Hattam, director of domestic retail business for NPower insisted the firm is tackling its customer service problems.

• The Citizen's Advice Bureau found complaints about energy supplier Npower soared by 300% to over 300 for every 100,000 customers from January 2012 to December 2013.
• Npower, which has 5.9 million UK customers, has been at the bottom of the energy complaints league table since the end of 2012.

• Among the top gripes were bills arriving late, payments being stopped and new accounts not being set up.

'Big Six' energy giant Npower has emerged as Britain's most complained energy provider, according to fresh data.

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The German owned company received 306 complaints for every 100,000 customers between October and December last year, the Citizens Advice Bureau said.

Npower, which imposed the highest price hike last winter, had three times as many complaints as the second worst performing supplier, Scottish Power, which attracted 100.5 complaints per every 100,000 customers.

Npower's new billing system is believed to be behind many of the complaints, who claim to have been sent inaccurate charges.

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