South East Water apologises after customers in parts of Kent and East Sussex lose water supplies

Households in parts of Kent and East Sussex are experiencing disruption to their water supplies, after a treatment works failed overnight.

South East Water says customers in Kilndown, Hawkhurst, Sandhurst and Northiam may be experiencing problems, due to issues at a nearby site.

The company says it has technicians working on the problem, but due to the nature of the problem its stores of treated drinking water have 'dropped significantly'.

It has now opened a bottled water station in Hawkhurst for affected customers.

Nick Bell, South East Water Incident Manager, said: “We’re very sorry to our customers in the Kilndown, Hawkhurst, Northiam and Sandhurst areas of Kent and East Sussex who maybe experiencing low pressure or no water this morning.

“A problem at our nearby water treatment works has resulted in a site shut down, however our expert Technicians are onsite and working to resolve the issues as soon as possible.

“This work has been ongoing through the night and today, but has resulted in our stores of treated drinking water having dropped significantly in the area, affecting supplies.

“A bottled water station has opened at Fowlers Car Park, Rye Rd, Dickens Way, Hawkhurst, TN18 4PQ for customers to collect water.

“Our teams are out and about proactively delivering bottled water to those customers on our Priority Services Register who are most in need."

As of 4pm the company opened a second water station at Dale Hill Hotel and Golf Club, Ticehurst, Wadhurst TN5 7DQ..