Boutique hotel tells mum it gives "zero f***s" about her complaint

A staff member from the boutique hotel appears to have sent the reply Credit: Google

A mother who complained about being turned away from a boutique hotel was shocked to discover a four letter reply from one of the hotel staff.

Rebecca Normand claimed she and her friends, who were all with young children in prams, were turned away from the hotel's lounge area in case businessmen turned up later in the day.

Awarding the hotel in Surbiton, south west London, a one star review, she said "won't be going there again and will be sharing on social media" - to which the Hotel's official account replied "And Hotel Bosco gives zero f***s".

Ms Normand has since tweeted the comment to her local MP. ITV News contacted Hotel Bosco for a response, but were told that staff had been instructed not to comment.