The new ferry hit the side of the Guernsey's quay on the last weekend of March when docking in the island in high winds.
It took a week to repair the damage in Poole, the welding work took longer than expected after being held up by bad weather.
Condor Ferries has written to customers affected by recent disruption to say sorry.
The firm says problems caused by bad weather, technical faults, and the collision of its new Liberation ferry in St Peter Port was "unimaginable bad fortune."
Condor says the last fortnight has been difficult and that no one is more disappointed than them about recent events.
The letter praises staff who Condor says "have worked so hard to get our customers to where they need to be."
The company promises to do better in future.
The weekend event coincides with International Pride Month and the 51st anniversary of the Stonewall riots.
The scheme has been backed by the island's Lieutenant-Governor, and is the first of its kind in the Channel Islands.
Sunny spells and isolated light showers. After dusk fair spells with isolated showers.