'Magical Journey' closes a week early after backer pulls out
The Christmas extravaganza designed by Laurence Llewelyn Bowen has closed its doors a week early after a key financial backer pulled out.
The Christmas extravaganza designed by Laurence Llewelyn Bowen has closed its doors a week early after a key financial backer pulled out.
Angry parents have taken to Facebook in their droves to complain about the eleventh hour cancellation of Laurence Llewelyn-Bowen's Christmas show.
Many parents had already set off for The Belfry Golf Club's Magical Journey with their children before they discovered the news it had been temporarily closed after complaints about safety and quality.
One frustrated parent, Leah Gulliver, said: "We are on the road to this now! I have kids crying in the back. I want a full refund now."
The Magial Journey had been billed as ‘the most amazing Christmas experience that planet Earth has ever seen’.
Organisers say they took the decision to close for three full days based on customer feedback so they "could implement changes and improvements to the experience".
Since the announcement was made on Facebook at 9.30am Sunday morning parents have swamped the page with compaints and concerns.
My partner has booked his final day's holiday for tomorrow especially to experience this visit. Now it's too late to change his leave. Feeling very disappointed.
I want my £220 refunded.
You did not deliver what you advertised and have ripped people off, that is the issu,e and some of your staff are damn right rude and clearly do not care.
Magical experience what a joke and it didn’t even last the allocated time of 80/90 Minutes either.
However some parents have backed the organisers saying it was the right decision to make.
Best decision made. Well done for taking everyone's comments on board and refunding those who have already been and have left disappointed. We are looking forward to our Magical Journey.
The celebrity designer said he was ‘extremely surprised’ after finding out on social media that the experience he helped design had closed.
The Magical Journey has suspended its review section after claiming “negative” comments had been posted by people who hadn't visited.
Laurence Llewelyn-Bowen's much-criticised Magical Journey christmas experience at The Belfry in Sutton Coldfield has re-opened.