East Midlands Trains' customers are amongst the most satisfied according to a new survey

Chancellor George Osborne and Prime Minister David Cameron with Depot Manager Linda Wain and Engineering Director of East Midlands Trains Tim Sayer (second right) Credit: Lynne Cameron/PA Archive/Press Association Images

East Midlands Trains’ customers are amongst the most satisfied rail travellers in the UK, according to new figures released today by the independent watchdog, Transport Focus.

The latest customer research shows that 89% of customers are satisfied with their East Midlands Trains’ service, marking a 2% year on year increase, with satisfaction also 9% higher than the national average.

The research suggest that overall satisfaction with the station has risen to 88%, which is a 5% year on year increase. Contributing factors to this vote include the station's cleanliness, upkeep and improvements.

East Midlands Trains has received more than £300 million of investment which has been channeled into the station improvements. Over £60 million has been invested in creating the award-winning transport hub.

In addition, over the past 12 months more than £700,000 has been spent on accessibility improvements at 39 different stations to make it easier for customers.

We want to know whether you have been happy with your experience on trains recently. If not, we want to know what changes you would like to see.