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Hotel guests to be refunded after £100 fine for review

A couple from Whitehaven have claimed they were charged an extra £100 by a hotel after leaving an online review describing it as a "filthy, stinking hovel".

The hotel says it went against their 'no bad review' policy.

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Trip Advisor respond to £100 bad review fine

Trip Advisor allows people to review hotels online. Credit: PA

A hotel in Blackpool has charged a couple £100 for leaving a negative review online.

Tony and Jan Jenkinson from Whitehaven claim £100 was charged to their credit card for going against the 'no bad review' policy of the hotel.

A spokesperson for Trip Advisor says this is 'against the spirit and policies of our site':

"While, thankfully, such instances are very rare, it is completely against the spirit and policies of our site for any business owner to attempt to bully or intimidate reviewers who have had a negative experience.

Where we find evidence of a business doing so, we will take action to protect the integrity of our site."

– James Kay, Trip Advisor spokesperson
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Hotel guests to be refunded after £100 fine for review

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