A couple from Whitehaven have claimed they were charged an extra £100 by a hotel after leaving an online review describing it as a "filthy, stinking hovel".
The hotel says it went against their 'no bad review' policy.
A couple "fined" by a hotel after they wrote a damning review about it are to be given a refund, a council has said.
Tony and Jan Jenkinson said they were charged an extra £100 after describing the Broadway Hotel in Blackpool as a "filthy, stinking hovel" on TripAdvisor.
Blackpool Council said today that they understood that the hotel will reimburse them, as well as scrapping the policy.
The couple, from Whitehaven in Cumbria, had been attempting to recoup the money through their credit card company.
They complained to Cumbria Trading Standards officials, who passed the matter to counterparts in Blackpool.
The hotel could not be reached for comment. Its website appeared to be down.
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