A couple from Whitehaven have claimed they were charged an extra £100 by a hotel after leaving an online review describing it as a "filthy, stinking hovel".
The hotel says it went against their 'no bad review' policy.
The seaside trip started badly for Tony and Jan Jenkinson when they arrived at their hotel in Blackpool. But as Kate Walby reports, they could never have imagined the hotel's reaction to their complaint.
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