A couple from Whitehaven have claimed they were charged an extra £100 by a hotel after leaving an online review describing it as a "filthy, stinking hovel".
The hotel says it went against their 'no bad review' policy.
A Whitehaven couple have claimed they were charged an extra £100 by a hotel after leaving an online review describing it as a "filthy, stinking hovel".
Tony and Jan Jenkinson stopped at the Broadway Hotel in Blackpool on their way to Oxford, paying £36 for a night in a double room. They said they encountered a string of problems, prompting Mr Jenkinson to post the review on the website Trip Advisor. The Jenkinsons said they discovered the £100 charge on their credit card statement a few days later.
When they queried the charge, they were said to have been told it was incurred under a "no bad review policy" included in the terms and conditions.
The policy said: "Despite the fact that repeat customers and couples love our hotel, your friends and family may not. For every bad review left on any website, the group organiser will be charged a maximum £100 per review."
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