Customers voice satisfaction for TransPennine Express

Customers noted an improvement in both the standard of trains and stations Credit: PA

Customers remain highly satisfied with the service provided by TransPennine Express according to new figures.

The company, which runs trains across the North and into Scotland, scored 86 per cent overall satisfaction in the National Rail Passenger Survey conducted by independent railway watchdog Transport Focus.

Customers noted an improvement in both the standard of trains and stations with overall satisfaction rising to 86 per cent (up 4 per cent) and 88 per cent (up 2 per cent) in the last 12 months.

Full results of Transport Focus’ spring 2017 ‘National RailPassenger Survey’ can be found online here https://www.transportfocus.org.uk/research-publications/research/national-passenger-survey-introduction/