Ryanair urged to publish full list of cancelled flights
Ryanair is being urged to release a full list of the flights it is cancelling because it "messed up" the planning of pilots' holidays.
The budget airline is cancelling up to 50 flights per day for the next sixweeks but has only published details up to Wednesday.
The airline has cancelled 16 flights either into or out of Stansted airport in Essex on Monday.
Only two flights between Luton and Faro in Portugal are affected on Tuesday.
Some customers said last-minute cancellations had left them out of pocket due to non-refundable accommodation costs, or with no choice but to book expensive alternative flights or transport.
Others said they had been left stranded in their holiday destination.
Rory Boland, travel editor of consumer group Which?, said the airline must arrange alternative flights or provide a full refund.
Aviation minister Lord Callanan said he is "very concerned" by theDublin-based carrier's cancellations.
The consumer group Which? is calling on Ryanair to allow passengers to be able to cancel future flights without penalty until the full list of cancelled flights is published.
The group also wants Ryanair to make sure people are re-booked on to flights, refunded for reasonable additional expenses due to re-routing and paid the statutory compensation that many passengers will be legally entitled to under the Denied Boarding Regulations.
Ryanair chief marketing officer Kenny Jacobs said the company will "continue to send regular updates".
He went on: "We apologise to all affected customers for these cancellations.We have messed up in the planning of pilot holidays and we're working hard to fix that."
Ryanair said air traffic control delays and strikes, bad weather and abacklog of annual leave to be taken by pilots and cabin crew had led to punctuality falling below 80% over the past fortnight.
Passenger rights according to Which?
For those passengers who are currently stranded, they will be entitled to statutory compensation (including accommodation, travel etc if they are being re-routed)
Any passengers travelling in under two weeks will be entitled to compensation, unless they have been put on a similar flight (similar time, same day etc) at no extra cost.
If the re-routed flight arrives at its destination within 2 hours of the original flight (for short haul), 3 hours (for medium haul) and 4 hours (for long haul), Ryanair may reduce the compensation by 50%.
Cancelled flights at Stansted and Luton on Tuesday 19 September
Ryanair says that passengers can assume their flight is operating normally unless they receive an email
FR 2672 Stansted to Rome
FR 2642 Stansted to Riga
FR 8868 Stansted to Tours
FR 372 Stansted to Biarritz
FR 2373 Stansted to Gdansk
FR 1905 Stansted to Bari
FR 2466 Stansted to Szczecin
FR 5992 Stansted to Madrid
FR 5991 Madrid to Stansted
FR 8347 Stansted to Porto
FR 8348 Porto to Stansted
FR 9207 Faro to Luton
FR 9206 Luton to Faro
Cancelled flights at Stansted and Luton on Wednesday 20 September
15 Stansted Ryanair flights are cancelled on Wednesday
FR 124 Stansted to Ancona
FR 8592 Stansted to Bergerac
FR 805 Stansted to Knock
FR 8445 Stansted to Budapest
FR 2295 Stansted to Dusseldorf Weeze
FR 2352 Stansted to Cologne/ Bonn
FR 1788 Stansted to Dortmund
FR 32 Stansted to Oslo Torp
FR 7973 Stansted to Basel
FR 2436 Stansted to Krakow
FR 7117 Stansted to Strasbourg
FR 281 Stansted to Toulouse
FR 5994 Stansted to Madrid
FR 5993 Madrid to Stansted
FR 33 Oslo Torp to Stansted