Morrisons glitch leaves customers' Christmas shop costing up to '£50 more' and deliveries delayed

A computer glitch at Morrisons meant customers were paying up to £50 more than they were expecting for their Christmas shop after the technical hitch hit loyalty cards and deliveries on one of the busiest shopping days for supermarkets this year.

Morrisons has apologised after the outage meant some customers' More Card discounts were not applied at the tills.

Others were told their food deliveries would be late.

A spokeswoman for the supermarket said: “This morning we are experiencing some system issues which are principally impacting some More Card discounts and Click and Collect orders.

Subscribe free to our weekly newsletter for exclusive and original coverage from ITV News. Direct to your inbox every Friday morning.

“For More Card customers who have Morrisons Fivers to redeem, these will be done manually in store by colleagues.

“And if More Card prices are not registering, we will apply a 10% discount to the customer’s entire shop.”

Customers on social media platform X complained their loyalty prices did not apply at the tills, leaving them without the discounts they were expecting, or that they could not redeem their £5 vouchers.

One user said their shop cost them “£50 more than it should have been” because their More Card did not work and in-store staff did not inform them of the issues before paying.

Others said they found out at the till that the savings were not applied, but instead would be added to their loyalty card as points.

Monday, December 23 is set to be the busiest single day for supermarkets, according to analysts Kantar.

Furthermore, customers also complained that they have been informed of delays to their home deliveries or click and collect orders on Monday.

One X user posted that they booked a delivery slot “months ago and seriously concerned I’m going to be without food for Christmas”.

Morrisons said: “For Click and Collect orders, we are asking customers to wait for an email to inform them that their order is ready for collection before heading to store.

“Some home delivery orders may be arriving late today – and we will be communicating directly with those customers affected.

“We sincerely apologise to our customers for this inconvenience.”

Want a quick and expert briefing on the biggest news stories? Listen to our latest podcasts to find out What You Need To Know...