Holidaymakers on all-inclusive breaks ‘spending hundreds of pounds on extras’

ITV News' Cari Davies explains why an "all-inclusive" holiday package might not always be what it seems, and how to avoid getting a bad deal

Travellers booking what are advertised as all-inclusive breaks are routinely spending hundreds of pounds on extras, a consumer group has warned.

Which? warned that many holidaymakers are having to pay for soft drinks, snacks and local alcoholic drinks that aren't included in their packages.

A survey of 1,918 people – a combination of the general public and Which? members – suggested the average extra spend inside and outside resorts on all-inclusive holidays is £258 per week.

Some 13% of respondents reported having to pay for soft drinks, while 18% had to cover the cost of snacks. Just 79% said local alcoholic drinks were included.

Which? found that holidaymakers who booked via online travel company Expedia spent the most on extras, with an average of £165 per week within resorts and £228 outside.

Travel companies have recorded a spike in demand for all-inclusive holidays this year.

This has been attributed to people wanting more certainty over the total cost of holidays, because they believe most refreshments will be included in the price.

Rory Boland, editor of magazine Which? Travel, said: “When budgets are tight, all-inclusive holidays surge in popularity, seemingly offering people a straightforward way to keep holiday costs under control with food, accommodation and drinks all wrapped into the price.

“However, our latest research has found that some all-inclusive holidays are far from being all in, with some unfortunate guests finding that even basic items like soft drinks weren’t included.

“If you’re thinking of going all-inclusive for your next getaway, it’s worth taking the time to research what’s on offer.

“Check the terms and conditions carefully to see what’s included, and read reviews from other guests to make sure you won’t be left out of pocket.”

Expedia was approached for a comment. Which? conducted its survey in September, asking people about their experiences of all-inclusive holidays in the previous two years.

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