'End the 8am scramble': GP booking systems to be overhauled under new plans
The government is allocating £240 million in a bid to end the 8am scramble for GP appointments - but will it be enough? ITV News' Carl Dinnen gives his take
Patients will be able to contact their GPs for an appointment more easily under government proposals to improve access to primary care.
The Department of Health and Social Care (DHSC) said practices will be handed £240 million this year to introduce online booking tools and upgrade telephone systems, as ministers aim to end the "8am scramble" of patients ringing surgeries for a slot.
More receptionists will be trained, with their role expanded so they can asses patients’ needs and speed up the booking process.
The announcement comes as Prime Minister Rishi Sunak hopes to bounce back from a difficult set of local election results, which saw the Tories shed some 960 seats.
Mr Sunak will be keen to show he is working to cut NHS waiting lists - one of his five priorities.
Health Secretary Steve Barclay said: "We are already making real progress with 10% more GP appointments happening every month compared to before the pandemic.
"I want to make sure people receive the right support when they contact their general practice and bring an end to the 8am scramble for appointments.
"To do this we are improving technology and reducing bureaucracy, increasing staffing and changing the way primary care services are provided, which are all helping to deliver on the government’s promise to cut waiting lists."
Mr Barclay is following through on some of the pledges made by his predecessor, Therese Coffey.
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As health secretary during Liz Truss’s short-lived premiership, Ms Coffey last September revealed proposals to improve surgeries’ phone systems and ban waits of more than two weeks to see a GP for a non-urgent issue.
The DHSC said on Monday that under the plans patients contacting their practice will find out on the same day how their query will be managed.
New digital phone systems will mean that instead of an engaged tone, callers will get a queue position and a call-back option, and their call can be directly routed to the right professional.
Those with urgent needs will be given an appointment on the same day, while non-urgent cases should get one within a fortnight.
Funding will also be provided for 6,500 training places for "care navigators", the new label for staff handling calls, who can direct patients to the right doctor or send them to another service such as pharmacies.
But critics said the real way to improve access is by having more GPs.
Labour’s shadow health secretary Wes Streeting criticised the proposals, saying: "nothing in this announcement will train more doctors, allow patients to choose a face-to-face appointment, or bring back the family doctor so patients see the same GP each time"
He added: "This shallow offer shows Rishi Sunak is totally out of touch with the issues patients face, and underlines why he can’t offer the change people are crying out for."
The chairwoman of the Royal College of General Practitioners, Professor Kamila Hawthorne, said the organisation would "await further details" of the plan, adding the "best way" to address the pressures at GP practices is to "increase numbers of fully trained, full-time equivalent GPs through effective recruitment and retention scheme".
Saffron Cordery, deputy chief executive of NHS Providers, said: "More must be done to attract, retain and develop primary care professionals - and indeed all health and care staff - if we are to truly expand access to care, improve patient experiences, keep the public healthy and well, and reduce pressures across the whole health and care system.
"The NHS workforce plan can’t come soon enough."
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