Britain’s best – and worst – high street stores as voted by customers

WHSmith has been rated the worst high street retailer in the UK this year (Philip Toscano/PA) Credit: PA Archive/PA Images

Helpful assistants and clean stores divide brands on the high street in a survey by the consumer brand Which?.

Customers voted on value for money and the likelihood they would recommend the shop.

And here are the results: The top and bottom rated stores for 2018, according to the Which? survey of 10,356 shoppers are:

Top rated shops:1. Lush – 81% (183)= Savers – 81% (185)= Smyths Toys – 81% (186)

  • Screwfix – 80% (184)= Toolstation – 80% (178)

  • Bodycare – 79% (185)= Richer Sounds – 79% (124)

  • The Perfume Shop – 78% (180)= Waterstones – 78% (185)

  • The Body Shop – 77% (184)= Dunhelm 77% (185)= Ikea 77% (185)= John Lewis 77% (185)

Bottom ​rated shops:90. Dorothy Perkins/Burton – 66% (370)= Halfords (inc Cycle Republic) – 66% (182)= Miss Selfridge – 66% (185)

Miss Selfridge joined Halfords and Dorothy Perkins among the bottom rated shops.

= Ryman- 66% (183)

  • JD Sports – 65% (185)= Toys R Us/Babies R Us – 65% (185)

  • Homebase/Bunnings – 64% (553)

  • Evans – 63% (179)= Sport Direct – 63% (370)

  • Clintons- 60% (182)

  • WH Smith – 58% (184)

Which? said the full results will be published soon at http://which.co.uk/highstreetshops2018.

There needed to be at least 30 responses for a shop to make the table. Sample sizes are in brackets.