Delayed train passengers 'could be informed of compensation rights via on-board announcements'
Delayed train passengers could be informed that they are entitled to compensation via rail company announcements, the government has said.
Under new proposals announced by Rail Minister Paul Maynard, train companies could consider giving passengers delayed by 30 minutes or more details of how to claim through on-board announcements or via leaflets handed out by staff as customers disembark.
"I have been clear from day one that I want to make sure train operators put passenger interests first, and not just the convenience of the industry," Mr Maynard told the Daily Telegraph.
The minister said the vast majority of compensation owned is not being claimed by passengers.
Earlier this month, Mr Maynard said passengers unhappy with their compensation would be able to pursue their claim through the courts if they failed to resolve the issue with the train company.
How do I claim compensation if my train is delayed?
Compensation procedures currently vary between different rail operators, but you can get a full refund if your train journey is cancelled.
If you're delayed and arrive at your destination more than half an hour late, you are usually able to get some of your money back.
In order to get a refund, you need to keep your train tickets and should ideally claim within 28 days. Some train companies will allow a longer period.
Customers should look look at the websites of individuals operators for specific details of what can be claimed back and how.
Consumer Rights Act
The Consumer Rights Act (CRA) introduced on October 1 2015 should apply to all transport services from the beginning of next month.
Under the CRA, products and services purchased by consumers must be of satisfactory quality, fit for purpose and as described, otherwise they have the legal right to a full refund from the retailer within 30 days of purchase.