New footage 'shows faulty wiring at Thomas Cook hotel'

Thomas Cook is facing mounting criticism after the deaths of two children in a Corfu hotel.

Now footage obtained by ITV News appears to show faulty wiring at one of the tour operators properties in Cuba.

Kristine Williams, a 61-year-old teacher from South Wales, claims she suffered an electric shock while staying there six months ago.

Kristine Williams, a 61-year-old teacher from South Wales, claims she suffered an electric shock while staying there six months ago.

She said she was "thrown across the room" after accidentally touching the wiring after reaching behind a bedside table to pick up a hair brush.

And after making a complaint, she claims it took Thomas Cook five months to respond.

She told ITV News: "It was absolutely appalling. The health and safety standards in Britain would be horrified at the state of the wiring and I'm amazed that Thomas Cook hadn't picked up on that.

"Thomas Cook holidays should be safe for families to go to. If a child had touched that wire it could have been a lot, lot worse and that's what I'm really concerned about.

"What happened to me was awful. It was quite frightening but at the end of the day I'm here to tell the tale. If that had happened to a child, the outcome could have been a lot worse."

Thomas Cook says it offered every assistance in this case and has re-opened its investigation.

The firm claims it "goes beyond the regulations" using specialist safety experts to audit properties and that the tragedy in Corfu involving the deaths of Bobby and Christi Shepherd occurred when the hotel broke laws.

But criticism of the 150-year-old firm is not going away as there are now at least four Facebook groups and an online petition supporting a boycott.

Video report by ITV News Consumer Editor Chris Choi: