Will utility firms agree to help flood victims with their bills?

Utility firms are trying to help customers over flooding. Credit: Gareth Fuller/PA Wire/Press Association Images

Will flood victims get help from utility firms? ITV News surveyed a range of utility companies to find out if they will discount bills for periods when householders can't be in their homes.

Our research included power firms, water companies, broadband providers and telecoms. Our findings show help is out there - but flood victims will have to claim it.

Rather than firm guarantees of help, many companies will only promise to look at things on a case by case basis.

Telecoms, internet and TV

Sky told us that following a review of each customer’s personal circumstance they will credit accounts for an agreed period of time.

BT said it can suspend accounts for a period. Credit: Andrew Milligan/PA Wire/Press Association Images

BT told us:

Utility firms are trying to help customers with bills during flooding. Credit: Gareth Fuller/PA Wire/Press Association Images

Energy

British Gas told ITV News:

British Gas will refund electricity customers £5 per day.

SSE told us:

ScottishPower said:

Co-Operative Energy said:

ScottishPower says it is prioritising safe supply. Credit: David Cheskin/PA Wire/Press Association Images

Water

South East Water said:

Thames water say they will suspend charges if you are not in your home - call their customer care line to discuss.