NatWest guide: What to do if you're affected by the banking problems
Bank customers faced further chaos today as NatWest extended its trading hours once again to cope with the fallout from a computer failure almost a week ago.
But what should you do if you're affected? NatWest have given the following answers to the most commonly asked questions.
How can I access cash?
The bank has arranged for customers to be advanced cash in their branches when they are missing payments and have no available funds.
When will the branches be open?
NatWest are extending the opening hours in over 1,000 of their branches on Monday 25th June from 8am to 7pm. Click here to see the list of branches.
Can I still access my accounts online?
Customers can access the online service as normal, and all functionality should be available. However, some customers may not be able to view an up to date balance.
Can I make payments to another person or company?
There have been delays to payments due to be processed over the last few days and this will impact bill payments to third parties - the bank says they are working on processing these payments as a priority.
Will I be charged?
NatWest says they will ensure no customer will be left out of pocket and all fees and charges incurred will be repaid.
Is my money safe?
The bank says that this is only a technical issue and can confirm that all money is safe.
When will it be fixed?
NatWest have now fixed the initial technical problem and are working through the backlog.