Welsh Govt on Francis report
The Welsh Government spells out hospital staff can do more to make sure that no patient is neglected and everyone is treated with dignity, compassion and respect.
Patients promised care 'contract'
The Welsh NHS is committed to redrawing its ‘contract’ with its patients, according to the Welsh Government's response to the Francis report on patient neglect in mid-Staffordshire. It stresses that there are already procedures in place and that the system is different to the English NHS.
In Wales, all services in an area are the responsibility of a single health board and there are community health councils to represent patients' interests. Under the redrawn 'contract' everyone who uses the NHS in Wales can expect:
- to be cared for safely and compassionately, with dignity and respect
- to have timely access to services
- to be fully involved and informed in decisions about their care
- to have easy access to their personal health information, which is kept securely and confidentially at all times
- to be told openly and honestly when things may have gone wrong and they have been harmed by their care
- to have their say about their care and health services and about any concerns they may have
The Welsh Government response says this can be achieved by leaders at every level in the NHS putting patients and patient safety at the heart of all that they do.
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