Hester gives up RBS bonus
Stephen Hester, the boss of Royal Bank of Scotland, has said he will not take his bonus this year after IT problems left thousands of customers struggling
Customers have been 'let down', chief exec of NatWest owner RBS says
Chief executive of NatWest owner RBS, Stephen Hester, has apologised for technical hitches which left customers unable to pay bills or access their money.
He said: "On this occasion we have let them down".
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RBS apologise - but patience has run out
The bank said "We appreciate the patience that has been displayed".... let me inform them, that patience has run out.
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RBS boss on NatWest problems: 'A corner has been turned'
The chief executive of NatWest's owner RBS, has said that "a corner has been turned" as it deals with the fallout of an IT meltdown.
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NatWest guide: What to do if you're affected
NatWest customers faced further chaos today almost a week after the bank's computer glitch. But what should you do if you're affected?