TSB is creating more than 100 new jobs at its Sunderland contact centre.
The bank say it aims to fill the vacancies within the next six months, increasing the workforce at its offices on Sunderland Enterprise Park to around 600.
It is creating 114 new permanent TSB 'partner roles' too.
Sunderland is home to the largest of TSB’s two main telephone banking centres, with the other based in Swansea.
Sunderland is a major hub for the contact centre industry
The sector employs around 14,000 people in the city
It generates over £200m annually for the regional economy.