One man's view of life on the Dartford Crossing

It's been a long time coming, but after more than fifty years, the barriers at the Dartford Crossing are coming down.

And with the removal of those barriers, the hope is that the worst of the congestion will end too. But will it all go smoothly, and do people know what to do?

Andrea Thomas spent the morning with courier and regular Dartford Crossing user Ben Conroy, to see how he felt about the changes.