Man writes Trip Advisor review for custody cell

A man who spent the night in custody cells in Birmingham after being arrested on suspicion of criminal damage has written a Trip Advisor style review about his stay.

In his report about his 16-hour visit to the cells in Erdington, the 24-year-old said "how modern and clean the building looks" and said that he was "dealt with promptly by a custody officer and shown to a cell".

The review reads: "Once in my cell I was pleasantly surprised by the cleanliness and décor…neutrally decorated to please all parties but done to a high standard."

Though largely positive the review did raise concerns over a hair found near the en-suite toilet. He later concluded it could have been his own hair though. Another complain was that the detainee felt that cups of tea could have been provided more promptly.

He rounds off by thanking custody staff for providing a pen and paper to allow him to put his review in writing.

Chief Inspector Paul Minor, West Midlands Police Criminal Justice Manager, said: "We feel it’s a five-star facility: it’s designed to be safer for staff and guests and the more efficient check-in process means we can get arresting officers back out on the streets more quickly.

"The cells have cameras, anti-graffiti surfaces, and reflective ceiling domes so occupants can be seen at all times…it means officers aren’t tied up on cell-door watch so can be out on patrols protecting the public.

"The reviewer has been very complimentary about the facility and staff…but I think he’s been a little harsh by awarding it just a three-star rating!"

The Perry Barr custody building opened at the end of May as part of a multi-million pound modernisation project − and followed the launch of its sister suite in Oldbury in March.

In addition to the 60 cells there are dedicated facilities for partner agencies specialising in mental health, substance misuse and immigration.